Vocalcom Contact Center

Vocalcom is a leader provider of contact center technologies and solutions. Vocalcom has developed a global offer that optimizes the relationship between companies and organizations in wide range of industries, and their customers; taking into consideration the immense evolution of technology in the field of omni-channel, multi-site, VoIP, and other communication channels like e-mail, SMS, chat, video and social networks.

Vocalcom Contact Center Software provides the rich functionality of ACD with fast and smart routing, IVR, CTI screen pop, and the latest technologies and capabilities on the market – from multi-channel self-service to real-time customer feedback to proactive outbound solutions, to our new mobile API. All of this is delivered with minimal customer effort.

Vocalcom enables your agents to provide your customers a better experience with faster and more responsive service, by moving efficiently between social media, mobile care, live chat, email, and voice calls. Customers see dramatic improvements in their core metrics like call handle time and first call resolution.

Here are the most inspired and useful features of the most versatile contact center software available today: 

Inbound Call
-  Increase first call resolution
-  Reduce average handling time
-  Boost agent productivity

Web Engagement
live chat, click to call and co-browsing options, combined with a behavioral targeting and keyword filtering engine, enable businesses to offer a live shop experiment online, just in time! 

Social Engagement
The vocalcom social center is engineered with social media build-in so you can easily reach out, engage, monitor, and support your customer on their digital channel of choice.

Outbound Call
-  Increase agent productivity
-  Increase contact rate
-  Save 1 hour a day by agent

Mobile Engagement
Engage with your customers on their mobile in meaningful new ways. Here's the key to maximize revenues and engage effortlessly with your customer while reducing by 25% AHT.

Blended Solution
-  Improve efficiency 
-  Triple your productivity
-  Better outcomes

Contact Center Solutions

Mitel Contact Center

MiContact Center Enterprise Edition is ideal for sophisticated contact centers of all sizes. From small, single sites to distributed, multisite, virtual contact centers, it seamlessly scales to address any need. Designed to ensure business continuity, it is a robust, resilient and highly available solution. It delivers extensive custom reporting, sophisticated voice and multimedia workflow routing, highly customized interactive voice response (IVR), and easily customized integrations for customer relationship management (CRM) and workforce management (WFM).

MiContact Center Enterprise Edition combines MiVoice Business, a robust communications platform, and automatic call distribution (ACD) software that resides on the communications platform, with a modular suite of feature-rich, web-based applications that reside on the enterprise server. These include:

  • Managed and Routing Applications
  • Media Distribution and Routing Applications
  • Supervisor and Agent Productivity Applications
  • Mitel Portfolio Integrations
  • Third-Party Contact Center Applications

Enterprise Business Solution

Integrate your organization with a communications approach that is reliable, secure, and interoperable with current systems. Maximize your business with systems that are robust and scalable up to 65,000 users, featuring deployment and integration flexibility, while protecting your current investments.
Whether it's hardware in a server room or a virtual machine in the cloud, you can find a call control platform at the heart of every communication system. The right solution not only offers the best features for your size and type of business, but one that's ready to scale with your needs.

Top Benefits of Our Call Control Platforms:

  • Your Choice of Deployment
    Premise. Cloud, Hybrid. Public. Private.
    The choices can be daunting; Work the way you want and shift to a different deployment model when it makes sense.
  • Cost Effective
    When your business grows, you want a call control platform that scales with you and is as flexible as you need. Because one size never really fits all.
  • Employee Productivity and Accessibility
    Voice, video, instant messaging, presence, mobility, and other collaboration accessibility tools all available within one platform.
  • Easy to Maintain
    With easy administration, reliable performance and robust management capabilities, you'll always have the confidence of control.

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Business Phones 

Mitel business phone systems cover a range of digital and IP phones, consoles, conference phones, and peripherals suited for business of all sizes and industries.


5330e

5340e
            More businesses trust Mitel for cloud communications

5360

SIP Desktop Phone

5550 IP Console

Business Console
MiVoice 5312 IP Phone

This multi-line desktop phone features 12 programmable keys and is user-friendly, making it perfect for teleworkers, office workers and technical support staff.

MiVoice 5324 IP Phone

The Mitel MiVoice 5324 IP Phone is designed for communications-intensive companies that require a converged IP infrastructure.

MiVoice 5320 IP Phone

This full-feature, entry-level display phone is for companies that need rich communications applications and services on the desktop.

MiVoice 5330e IP Phone

The Mitel MiVoice 5330e IP Phone is perfect for the enterprise desktop and features a large display and 24 self-labeling buttons that can be programmed for a variety of functions.

MiVoice 5340e IP Phone

This enterprise-ready IP phone features a large backlit display, productivity applications and programmable keys.

MiVoice 5360 IP Phone

Ideal for the enterprise executive, this desktop IP phone has a large, high-resolution touch display, superior sound quality and plenty of built-in features.

MiVoice 5380 IP Phone

The MiVoice 5380 IP Phone is a multi-functional terminal for most demanding users.

MiVoice 5370 IP Phone

The MiVoice 5370 IP Phone is suitable for heavy telephone users, such as call center agents.

MiVoice 5540 IP Console

The Mitel MiVoice 5540 IP Console is the ideal desktop phone for attendants at small and medium businesses using Mitel MiVoice for Business.

MiVoice Business Console

The MiVoice Business Console is a completely PC-based call-handling setup with an intuitive graphical user interface for the department or office attendant.

MiVoice Digital Phone

The MiVoice 5370 IP Phone is suitable for heavy telephone users, such as call center agents.

MiVoice SIP Phone

The Mitel SIP phones offer exceptional features and flexibility in an open-standard enterprise grade IP telephone.

Integrated IP Wireless Phones

Mitel  wireless IP solutions to suit your geographic and technology preferences.

MiVoice Conference Phone

This  conference phone boasts 16 built-in microphones and superior audio quality plus the ability to seamlessly share ideas and files with in-room presentation display capabilities.

MiVoice Video Phone

This phone makes video conferencing easier than ever. Seamlessly turn an audio conference into a virtual meeting without the need for a third-party service.

Collaboration Solutions

Mitel MiCollab

Let your employees be more productive with the rich collaboration capabilities available through MiCollab audio, web and video conferencing, including scheduled and ad-hoc conferences, desktop and application sharing, multi-point video conferencing, and a web-based collaboration viewer.

Key business benefits of MiCollab Audio Web and Video Conferencing include:
- Build Stronger Relationships
- Enhance Productivity and Innovation
- Improve Customer Responsiveness
- Reduce Costs

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